FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. Where is Mehood Elegant Hotel Shanghai Bund located?
The hotel is situated at No. 299 Wusong Road, Hongkou District, Shanghai, 200080, China. It enjoys a prime North Bund location, just a 10-minute walk from the iconic Bund promenade and Suzhou Creek, with easy access to North Sichuan Road Metro Station (Line 10).
The hotel is situated at No. 299 Wusong Road, Hongkou District, Shanghai, 200080, China. It enjoys a prime North Bund location, just a 10-minute walk from the iconic Bund promenade and Suzhou Creek, with easy access to North Sichuan Road Metro Station (Line 10).
2. How do I get to the hotel from Shanghai airports?
From Hongqiao International Airport: ~30 minutes by taxi or Metro Line 10. From Pudong International Airport: ~45–60 minutes by taxi or Maglev + Metro transfer. The hotel concierge can arrange private airport transfers upon request.
From Hongqiao International Airport: ~30 minutes by taxi or Metro Line 10. From Pudong International Airport: ~45–60 minutes by taxi or Maglev + Metro transfer. The hotel concierge can arrange private airport transfers upon request.
3. What are the check-in and check-out times?
Standard check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are subject to availability and can be arranged through the front desk or during booking.
Standard check-in is from 2:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are subject to availability and can be arranged through the front desk or during booking.
4. What room types are available?
The hotel offers 161 elegantly designed accommodations, including Deluxe King/Twin Rooms, Business Suites, Family Rooms, and Luxury Bathtub Suites with city or river views. All rooms feature premium bedding, smart controls, and floor-to-ceiling windows.
The hotel offers 161 elegantly designed accommodations, including Deluxe King/Twin Rooms, Business Suites, Family Rooms, and Luxury Bathtub Suites with city or river views. All rooms feature premium bedding, smart controls, and floor-to-ceiling windows.
5. Is Wi-Fi available, and is it free?
Yes, complimentary high-speed fiber-optic Wi-Fi is provided throughout the hotel, including all guest rooms, meeting spaces, and public areas. Dedicated bandwidth options are available for business events.
Yes, complimentary high-speed fiber-optic Wi-Fi is provided throughout the hotel, including all guest rooms, meeting spaces, and public areas. Dedicated bandwidth options are available for business events.
6. Does the hotel have a restaurant or breakfast options?
Yes. The signature 雅宴 Restaurant serves refined Chinese cuisine and an extensive Western/Asian breakfast buffet. The 16th-floor Cloud Bar offers craft cocktails with panoramic Bund views, and 24-hour room service is available.
Yes. The signature 雅宴 Restaurant serves refined Chinese cuisine and an extensive Western/Asian breakfast buffet. The 16th-floor Cloud Bar offers craft cocktails with panoramic Bund views, and 24-hour room service is available.
7. Are there fitness or wellness facilities?
Guests have complimentary access to a modern fitness center equipped with cardio and strength-training machines. In-room spa services can be arranged upon request.
Guests have complimentary access to a modern fitness center equipped with cardio and strength-training machines. In-room spa services can be arranged upon request.
8. Is the hotel suitable for business travelers?
Absolutely. Facilities include a 24/7 business center, versatile meeting rooms (capacity 10–200+), advanced AV/VC technology, executive concierge support, and ergonomic in-room workspaces.
Absolutely. Facilities include a 24/7 business center, versatile meeting rooms (capacity 10–200+), advanced AV/VC technology, executive concierge support, and ergonomic in-room workspaces.
9. Does the hotel offer parking or EV charging?
Yes, on-site parking is available for guests (fees may apply). Electric vehicle charging stations are also provided—please reserve in advance when booking.
Yes, on-site parking is available for guests (fees may apply). Electric vehicle charging stations are also provided—please reserve in advance when booking.
10. What languages do the staff speak?
Our multilingual team fluently speaks Mandarin, English, and Japanese, with additional language support available upon request to ensure seamless communication for international guests.
Our multilingual team fluently speaks Mandarin, English, and Japanese, with additional language support available upon request to ensure seamless communication for international guests.
11. Are children welcome, and are there family amenities?
Children of all ages are welcome. The hotel provides cribs, children’s toiletries, and family-friendly room configurations. Babysitting services can be arranged through the concierge.
Children of all ages are welcome. The hotel provides cribs, children’s toiletries, and family-friendly room configurations. Babysitting services can be arranged through the concierge.
12. What is the pet policy?
Pets are not permitted at Mehood Elegant Hotel Shanghai Bund, with the exception of certified service animals. Please contact the hotel in advance to arrange accommodations for service animals.
Pets are not permitted at Mehood Elegant Hotel Shanghai Bund, with the exception of certified service animals. Please contact the hotel in advance to arrange accommodations for service animals.
13. What payment methods are accepted?
The hotel accepts major international credit cards (Visa, Mastercard, American Express, JCB), UnionPay, Alipay, WeChat Pay, and cash (CNY). Prepayment options are available during booking.
The hotel accepts major international credit cards (Visa, Mastercard, American Express, JCB), UnionPay, Alipay, WeChat Pay, and cash (CNY). Prepayment options are available during booking.
14. What is the cancellation policy?
Cancellation terms vary by rate type. Flexible rates typically allow free cancellation up to 24–48 hours before arrival. Non-refundable rates offer discounted pricing but cannot be modified or canceled. Please review your booking confirmation for specific terms.
Cancellation terms vary by rate type. Flexible rates typically allow free cancellation up to 24–48 hours before arrival. Non-refundable rates offer discounted pricing but cannot be modified or canceled. Please review your booking confirmation for specific terms.
15. Are there nearby attractions within walking distance?
Yes. The Bund (10-min walk), Suzhou Creek Greenway, Garden Bridge, North Sichuan Road shopping district, Shanghai Music Valley, and Duolun Road Cultural Street are all easily accessible on foot or by short metro ride.
Yes. The Bund (10-min walk), Suzhou Creek Greenway, Garden Bridge, North Sichuan Road shopping district, Shanghai Music Valley, and Duolun Road Cultural Street are all easily accessible on foot or by short metro ride.
16. Is the hotel accessible for guests with mobility needs?
The hotel features accessible rooms with roll-in showers, grab bars, and lowered fixtures. Public areas, elevators, and entrances are wheelchair-friendly. Please specify accessibility requirements when booking.
The hotel features accessible rooms with roll-in showers, grab bars, and lowered fixtures. Public areas, elevators, and entrances are wheelchair-friendly. Please specify accessibility requirements when booking.
17. Does the hotel offer laundry or dry-cleaning services?
Yes, same-day laundry and dry-cleaning services are available (fees apply). Express service and shoe-shining can be arranged through housekeeping or the front desk.
Yes, same-day laundry and dry-cleaning services are available (fees apply). Express service and shoe-shining can be arranged through housekeeping or the front desk.
18. Can I host events or meetings at the hotel?
Yes. The hotel offers professional MICE services, including a Grand Ballroom, breakout rooms, customized catering, AV support, and dedicated event planners. Contact the business events team for proposals.
Yes. The hotel offers professional MICE services, including a Grand Ballroom, breakout rooms, customized catering, AV support, and dedicated event planners. Contact the business events team for proposals.
19. Is smoking allowed in guest rooms or public areas?
Mehood Elegant Hotel Shanghai Bund is a non-smoking property. Designated outdoor smoking areas are available. A cleaning fee may apply for smoking in non-designated areas.
Mehood Elegant Hotel Shanghai Bund is a non-smoking property. Designated outdoor smoking areas are available. A cleaning fee may apply for smoking in non-designated areas.
20. How can I make special requests (e.g., high floor, anniversary setup)?
Special requests can be added during online booking or communicated directly to the hotel via phone or email prior to arrival. While subject to availability, our team strives to fulfill preferences to enhance your stay.
Special requests can be added during online booking or communicated directly to the hotel via phone or email prior to arrival. While subject to availability, our team strives to fulfill preferences to enhance your stay.